Shipping Costs and Delivery Times

• Standard Shipping: Free on orders over $80. For orders under $80, a flat rate of $12.50 applies. Delivery typically takes 2-8 business days via standard ground service.

Order Processing

• Orders are processed within 1-2 business days. During peak periods, processing may take an additional 2-3 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

Tracking Your Order

• Once your order is dispatched, you will receive an email with tracking information.
• You can track your order using the provided tracking number on the carrier's website.

Changing or Cancelling Orders

• We are unable to change or cancel orders once they have been placed. Please ensure all details are correct before completing your purchase.
• For further assistance, please contact our customer service team.

Returns and Refunds

Return Policy

• Any item can be returned for a refund if it is returned within 30 days of purchase.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• We do not offer refunds on opened or used products and do not offer exchanges online.

Return Process

• Shipping costs for returns are the responsibility of the customer and are non-refundable.
• We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
• Once your return is received and approved, we will notify you, and the refund will be processed to the original method of payment.

Contact Us

If you have any questions about shipping or returns, please contact us at:

La Cure Dead Sea
Email: hello@lacuredeadsea.com.au